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Glenpark Medical Centre
Ravensworth Road
Dunston
Gateshead
NE11 9AD
Tel: (0191) 460 4300

Dunston Health Centre
Dunston Bank
Gateshead
NE11 9PY
Tel: (0191) 460 5361

Appointments

Appointments can be made by phoning or calling into the surgery during opening hours. 

We offer "same day" appointments with the doctor, since we do not believe that you should have to wait for days to be seen for medical advice. If we are busy, we will offer you the chance to speak to the duty doctor who will make arrangements for you to be seen as appropriate. (We do find that many problems can be sorted by telephone.)

We will endeavour to find you an appointment with the doctor or nurse of your choice at a time that is mutually convenience. However, depending on availability and demand, this may not always be possible. It is preferable to see the same doctor or nurse during the same episode of illness.

When you attend for your appointment, please inform reception as soon as you arrive, otherwise you may be overlooked.

Please do arrive in good time. One common cause of surgeries running late is the late arrival of patients. Patients arriving late may be seen, but this will be at the discretion of the doctor or nurse and you may have to wait until there is a gap in surgery so as not to inconvenience other patients.

Appointments are valuable and patients failing to attend are a big problem throughout the NHS, increasing waiting times for everyone. If you are unable to attend an appointment, please phone the surgery as soon as possible, so that your appointment can be given to someone else. Patients repeatedly failing to attend appointments without informing us in advance may be asked to find an alternative doctor.

Helping us to give the best possible service.

We would ask that you phone as early in the day as possible to make an appointment. This will give you the widest choice of appointments. Certainly, home visit requests should be phoned in by 10:30am. We realise that the phone lines may be busy first thing in the morning, but please do persevere. Note that after 4pm, only emergencies will be dealt with the same day. This is for patient safety, allowing the doctor on call to deal with urgent problems

Pre-bookable telephone appointments are available with most doctors during the course of the week. If you have a simple query that will take a maximum of 5 minutes, please ask the receptionist for a telephone appointment. Same day telephone appointments are also available, though a specific time slot cannot normally be given.

What if circumstances mean that I cannot ring for an appointment on the day?

We also offer pre-bookable appointments up to 1 week in advance.

 


 

Other sources of help

Whilst we offer a wide range of services, other sources of help and advice include:  

For self help and information consider Patient.co.uk or NHS Direct

For advice on your medication or self help remedies, speak to your pharmacist

For toothache or gum problems, your dentist would be the most appropriate person to treat. If you don not have a dentist, NHS Direct will be able to help you find one.

The Bensham Walk In Service can offer advice and treatment on minor illnesses and minor accidents

For accidents and emergencies, the nearest casualty units can be found at the Queen Elizabeth Hospital and Newcastle General Hospital

For potentially life threatening emergencies, call 999

© 2007-8 Glenpark Medical Services : Last updated 2 July 2008